01Quotes, advances and milestones
Project work is quoted in a written proposal or statement of work with defined deliverables and payment milestones. An advance is usually payable before work begins; it secures our team's time and covers initial discovery and planning.
02Cancelling a project
| When you cancel | What happens |
|---|---|
| Before work has started | We refund the advance, less any non-refundable third-party costs already incurred on your behalf |
| After work has started | You pay for work completed up to the cancellation date and any committed costs. We refund any amount paid beyond that and hand over the completed work you have paid for |
| After a milestone is accepted | Payments for accepted milestones are non-refundable |
Please cancel in writing by email. Work completed is assessed against the agreed plan, timesheets or milestones.
03Retainers, managed services and AMCs
- Monthly retainers and managed services can be cancelled with 30 days' written notice. Fees for the current billing period are non-refundable.
- For annual maintenance contracts (AMCs) paid in advance, we refund unused full months on a pro-rata basis, less any discount you received for paying annually.
- Unused support hours or credits in a period don't carry over and are not refundable, unless your agreement says otherwise.
04SaaS subscriptions
- You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period, and you keep access until then.
- We don't refund partial billing periods, except where required by law or where a service failure is our fault (see our Service Level Agreement for service credits).
- Any free trial or money-back period will be stated clearly at sign-up.
05Third-party costs
Costs we pay to third parties on your behalf are non-refundable once purchased, including domain registrations, hosting, software licences, stock media, app-store fees and plugins. Advertising budgets are paid to platforms such as Google and Meta, and spent budgets can't be refunded by us.
06If we cancel
If we are unable to deliver agreed services, we will refund amounts paid for work not delivered.
07Defects and quality concerns
If a deliverable doesn't meet the agreed specification, tell us within the warranty period stated in your agreement and we will fix it at no extra cost. We'll always try to resolve a concern before a refund is needed.
08How refunds are processed
Email support@yashmitra.com with your invoice number and reason. We confirm eligibility within 5 business days. Approved refunds are made to the original payment method within 7 business days of approval; your bank may take longer to credit it. Taxes such as GST are refunded or adjusted in line with applicable rules.
09Questions and disputes
If you have a concern about a refund decision, contact us first. Our Terms explain the governing law and jurisdiction.
- Organisation
- Yashmitra Global Solutions, a business based in India
- Address
- 10-33, Main Road, Opp. Z.P.H. School, Bandarulanka, Amalapuram, Andhra Pradesh 533221, India
- Grievance Officer
- Grievance Officer name: to be confirmed, Grievance Officer