Practice 08 of 08
Technical Support & Managed Services
Launch is only the beginning. We keep your applications, websites, servers and cloud healthy with proactive monitoring, maintenance contracts and responsive support, and extend your team with skilled engineers and hands-on training.
01 / 03 · 18 services
IT Managed Services & Technical Support
Proactive monitoring, maintenance contracts and responsive support for applications, websites, servers and cloud.
Discuss this- Application Maintenance & SupportOngoing corrective, adaptive and preventive maintenance for your business applications, so defects are fixed, integrations keep working and your software stays useful long after go-live.
- Website Annual Maintenance Contracts (AMC)A yearly website AMC that covers CMS and plugin updates, backups, security hygiene, content edits and small fixes, keeping your business website current, secure and working.
- Software Annual Maintenance ContractsAn annual maintenance contract for your licensed or custom business software, covering bug fixes, statutory and compatibility updates, user queries and version upgrades on agreed terms.
- Server Administration & SupportHands-on administration of your Linux and Windows servers, on-premises or hosted, covering hardening, user access, patching, services and troubleshooting so your systems stay stable and secure.
- Managed Cloud InfrastructureEnd-to-end operation of your AWS, Azure or Google Cloud environment, from accounts, networking and security to monitoring and cost control, so your cloud stays well-governed and economical.
- Database MaintenanceRoutine care for your MySQL, PostgreSQL, SQL Server or MongoDB databases, covering backups, indexing, tuning, upgrades and integrity checks so your data stays reliable and queries stay fast.
- Application MonitoringInstrumentation, dashboards and alerting that show how your application behaves in production, so errors, slow transactions and failing dependencies are caught before users report them.
- Website MonitoringRound-the-clock external checks on your website’s availability, speed, SSL, domain and key pages, with instant alerts so outages and expiries are noticed and handled quickly.
- Backup Monitoring & Recovery AssistanceDaily oversight of your backup jobs, regular restore tests and hands-on help when you need data back, so a deleted file, ransomware hit or failed server does not become a lasting loss.
- Software Updates & Patch ManagementA disciplined process for testing and rolling out operating system, application and firmware patches across your devices and servers, closing known vulnerabilities without disrupting daily work.
- Technical TroubleshootingOn-demand expert diagnosis for stubborn technical problems across applications, servers, networks and cloud, finding the real cause and a practical fix when your team is stuck.
- Remote IT SupportHands-on remote assistance for your staff’s laptops, desktops, email, printers and business apps, resolving everyday IT problems quickly without waiting for an on-site visit.
- IT Helpdesk ServicesA single, organised point of contact for all your employees’ IT issues and requests, with ticketing, triage, tracking and reporting that bring order to everyday IT support.
- Incident & Problem ManagementITIL-aligned processes to restore service quickly during outages and then eliminate the underlying causes, so major incidents are coordinated calmly and repeat failures steadily decline.
- Performance Monitoring & OptimizationMeasurement and tuning of your application, database and infrastructure performance, finding real bottlenecks and fixing them so pages load faster and systems cope with growth.
- IT Documentation & Knowledge ManagementCreation and upkeep of the network diagrams, runbooks, asset records and how-to guides your organisation needs, so IT knowledge lives in shared systems instead of individual heads.
- Technical Support Retainer ServicesA reserved block of monthly engineering hours you can draw on for support, fixes, small changes and advice, giving you dependable technical help without hiring full-time staff.
- Infrastructure Operations AutomationAutomation of repetitive infrastructure tasks such as provisioning, configuration, scaling, user setup and routine fixes, cutting manual effort and the errors that come with it.
02 / 03 · 7 services
IT Resource Augmentation
Dedicated developers, QA, DevOps and project managers who work as an extension of your team.
Discuss this- Dedicated Software Development TeamsA stable, full-time team of developers, testers and a lead who work exclusively on your product, giving you long-term engineering capacity without building a department from scratch.
- Remote Development Resource ServicesIndividual remote developers with specific skills who join your existing team on a monthly basis, filling gaps quickly while you keep full control of the work and process.
- Contract-Based Technology StaffingFixed-term technology professionals placed on contract for defined periods or initiatives, giving you skilled people for a migration, audit or project phase without permanent headcount.
- QA & Test Automation Resource AugmentationSkilled manual testers and automation engineers who join your delivery team, strengthening release quality and building regression suites that let you ship with more confidence.
- DevOps & Cloud Engineering SupportExperienced DevOps and cloud engineers embedded in your team to build CI/CD pipelines, containerise applications and manage cloud environments, extending your capability without permanent hires.
- Project-Based Technical TeamsA self-contained, cross-functional team assembled to deliver a specific project with defined scope and milestones, then hand it over, so you get delivery accountability for a bounded initiative.
- Technical Project Management SupportExperienced technical project and delivery managers who plan, coordinate and track your IT initiatives, keeping vendors, developers and stakeholders aligned on scope, timelines and risks.
03 / 03 · 8 services
Training & Enablement
Workshops and hands-on training that help your people adopt new tools, AI and automation with confidence.
Discuss this- Corporate Technical TrainingCustomised technical training programmes for your IT and engineering staff, designed around your technology stack and skill gaps, so teams build capabilities they can apply immediately at work.
- Developer Training WorkshopsIntensive, hands-on workshops for software developers on modern frameworks, clean code, testing, security and architecture, helping your engineers write better software and adopt new practices.
- Test Automation TrainingStructured training that takes manual testers and developers through test automation for web, mobile and APIs, so your team can build and maintain reliable automated test suites.
- Cloud & DevOps WorkshopsPractical workshops on cloud platforms, containers, CI/CD and infrastructure as code, giving developers and operations staff hands-on experience with the tools behind modern delivery.
- AI Tools & Business Automation TrainingHands-on training that shows business teams how to use generative AI assistants and no-code automation tools safely and productively in their daily work.
- Employee Digital Skills TrainingPractical digital literacy training for non-technical employees, covering office productivity tools, collaboration platforms, email etiquette and cyber safety, so everyday work becomes faster and more secure.
- Custom Software User TrainingRole-based training for the people who will use your new or upgraded custom software, so adoption is smooth, errors fall and the system delivers the value you invested in.
- Technology Adoption & Knowledge TransferStructured programmes that help your organisation absorb new technology and take over systems from vendors or project teams, so knowledge, ownership and confidence stay in-house.
Why Yashmitra
One roof.
Every skill you need.
Connected expertise
Managed Services work draws on our consultants, engineers, AI specialists, testers, designers and marketers, with no extra vendors to manage.
Flexible engagement
Fixed-price projects, time & material, dedicated teams, retainers or AMCs. Choose the model that fits the work.
You own everything
Code, designs, accounts and data are set up in your name and handed over in full, with documentation.
FAQ
Managed Services
questions.
What does an AMC cover?
Typically updates, security patches, backups, uptime monitoring, bug fixes and a monthly allowance of changes or support hours. Every AMC is tailored to your application or website.
Can we hire a dedicated developer for a few months?
Yes. Dedicated developers, testers and DevOps engineers are available on flexible monthly engagements, managed by our technical leads.
Do you provide training for our staff?
Yes. We run corporate workshops on cloud, DevOps, test automation, AI tools and digital skills, plus user training for any software we deliver.
Let's talk Managed Services.
Tell us what you need and get a clear plan and proposal, free and with no obligation.