Healthcare Solutions
Patient Communication Portals
Secure patient portals and messaging channels where patients view reports, prescriptions, bills and appointments and contact your team, reducing calls and paperwork for both sides.
Overview
Why it matters
for your business.
Patients call to ask whether reports are ready, request copies of prescriptions and chase bills for insurance claims. Sending sensitive reports through personal WhatsApp numbers creates privacy risks. A patient communication portal gives patients one secure place to access their information and talk to your team, while reducing repetitive front-desk calls.
We build portals and mobile-friendly pages where patients log in with OTP or ABHA, view lab reports, prescriptions, discharge summaries and invoices, and book follow-ups. Notifications go out by SMS or WhatsApp with secure links rather than attachments. Secure messaging lets patients ask non-urgent questions, routed to the right department with response tracking.
What's included
- Patient login with OTP or ABHA verification
- Reports, prescriptions and discharge summary access
- Invoice download and online payment
- Secure-link notifications by SMS and WhatsApp
- Non-urgent secure messaging with department routing
- Follow-up booking and feedback forms
Outcomes
What changes
for your business.
Ideal for
- Hospitals with high report-collection traffic
- Diagnostic labs sharing reports digitally
- Clinics managing chronic care patients
Fewer routine calls
Patients check report status and download documents themselves instead of calling the front desk.
Safer information sharing
Secure links and authenticated access replace reports sent as attachments to personal phones.
Easier insurance claims
Patients can quickly download bills and summaries needed for reimbursement and claims.
How we deliver
A clear, accountable
process.
Every engagement follows the same disciplined approach, adapted to the size and urgency of your project.
- 01
Plan
We map your catalogue, customers, workflows and integrations, and agree the platform and scope.
- 02
Configure & build
Your store or system is set up and customised around how your business actually works.
- 03
Integrate & migrate
Payments, logistics, accounting and existing data are connected and moved over carefully.
- 04
Launch & optimise
We go live with training and support, then improve conversions and processes using real data.
Ways to work with us
- Fixed-price projectsDefined scope, milestones and deliverables.
- Implementation & integrationOne-time technology deployment and integration.
- Annual maintenance contractsScheduled maintenance and support agreements.
- Monthly managed servicesRecurring application, IT, marketing or infrastructure support.
FAQ
Common
questions.
Something else on your mind? Ask us directly.
Can the portal show data from our existing lab and hospital software?
Yes, where those systems provide an API, database access or HL7 or FHIR interfaces. We pull reports and documents into the portal automatically. If integration is not possible, staff can upload documents through an admin screen as an interim step.
Is WhatsApp safe for sending medical reports?
We avoid sending reports as attachments. Instead, WhatsApp or SMS messages carry a secure link that requires the patient to verify with an OTP before viewing. This approach reduces the risk of reports being forwarded or exposed on a lost phone.
Let's talk about Patient Communication Portals.
Tell us what you need and get a clear plan and proposal, free and with no obligation.