Content & Communication Marketing
WhatsApp Marketing Automation
Automated WhatsApp journeys, chatbots and broadcast campaigns on the official WhatsApp Business Platform, built for customers who prefer chatting over email.
Overview
Why it matters
for your business.
In India, many customers would rather send a WhatsApp message than fill a form or open an email. Managing that volume manually on a single phone quickly breaks down. We set you up on the WhatsApp Business Platform through a Business Solution Provider and build automated flows for enquiries, order updates, reminders, catalogues and opt-in promotional broadcasts.
Compliance and customer comfort come first. We get message templates approved by Meta, collect clear opt-ins, respect the 24-hour customer service window, and include easy opt-out. Chatbot flows handle common questions and hand over to a live agent when needed, with conversations visible to your team in a shared inbox.
What's included
- WhatsApp Business Platform onboarding and number verification
- Opt-in capture across website, QR and checkout
- Approved message templates for utility and marketing
- Chatbot flows with live-agent handover
- Broadcast campaigns segmented by customer behaviour
- Shared team inbox and conversation reporting
Outcomes
What changes
for your business.
Ideal for
- D2C brands with WhatsApp-first customers
- Clinics, coaching centres and service businesses
- Retailers sending order and delivery updates
Quicker customer responses
Common questions are answered instantly at any hour, while complex chats reach the right person on your team.
Compliant promotional reach
Opt-in based broadcasts with approved templates reduce the risk of number blocks and quality-rating drops.
Fewer manual updates
Order confirmations, reminders and payment links go out automatically from your store or CRM events.
How we deliver
A clear, accountable
process.
Every engagement follows the same disciplined approach, adapted to the size and urgency of your project.
- 01
Audit
We review your current presence, data, competitors and audience to find the biggest opportunities.
- 02
Strategy
You get a focused plan with channels, messaging, priorities and the measures that matter.
- 03
Execute
Our team creates, launches and manages the work, with your approval at the right checkpoints.
- 04
Measure & refine
Transparent reporting shows what's working, and we shift effort and budget accordingly.
Ways to work with us
- Monthly managed servicesRecurring application, IT, marketing or infrastructure support.
- Fixed-price projectsDefined scope, milestones and deliverables.
- Consulting retainersOngoing technical and business advisory.
- Time & materialFlexible delivery based on actual effort and resources.
FAQ
Common
questions.
Something else on your mind? Ask us directly.
Can we keep using our existing WhatsApp number?
Usually yes, but the number must be removed from the regular WhatsApp or WhatsApp Business app before it is registered on the platform, and chat history on the phone does not carry over. Some businesses prefer a new dedicated number. We walk you through the trade-offs before migrating.
Is it allowed to send promotional messages on WhatsApp?
Yes, when customers have opted in and you use Meta-approved marketing templates. Meta charges per conversation by category, and sending to people who did not opt in can lower your quality rating or get the number restricted. We set up consent capture and opt-out handling from day one.
Let's talk about WhatsApp Marketing Automation.
Tell us what you need and get a clear plan and proposal, free and with no obligation.