01Illegal and harmful content
You must not use our services to create, store, transmit or publish content that:
- is illegal in India or the jurisdiction where it is used, including content prohibited under the IT Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
- sexually exploits or endangers children;
- infringes intellectual property or privacy rights;
- is defamatory, obscene, threatening, harassing or promotes violence or hatred;
- is fraudulent or deceptive, including phishing, scams and fake reviews;
- contains malware or is designed to harm devices or systems.
02Security and system abuse
- accessing, probing or scanning systems or accounts without authorisation;
- circumventing authentication, rate limits, usage limits or security controls;
- interfering with the service or other customers, including denial-of-service attacks;
- cryptocurrency mining or other activity that places unreasonable load on shared resources;
- reverse engineering the services except where the law expressly allows.
03Messaging and marketing
When using email, SMS, WhatsApp or other messaging features, you must:
- send messages only to people who have given valid consent, and honour opt-outs promptly;
- comply with TRAI's Telecom Commercial Communications Customer Preference Regulations, including DLT registration for SMS;
- comply with WhatsApp Business and Meta policies, and with anti-spam laws in the recipients' countries;
- identify yourself clearly in every commercial message.
04AI features
- don't use AI features to generate unlawful content, impersonate people, or create deceptive synthetic media (deepfakes) without clear labelling and consent;
- don't use AI outputs as the sole basis for decisions with legal or similarly significant effects on people without human review;
- don't input personal data or confidential information unless you have a lawful basis and authority to do so.
05Privacy of others
You are responsible for having a lawful basis, under the DPDP Act and other applicable laws, for any personal data you process with our services, and for providing the notices your users and customers require.
06Fair use of resources
Usage must stay within your plan's limits. If usage threatens service stability, we may throttle or suspend it and will work with you to find a suitable plan.
07Reporting violations
Report suspected abuse to support@yashmitra.com. Include the relevant URLs, accounts and evidence.
08Enforcement
Depending on the severity, we may remove content, warn you, suspend or terminate access, and report unlawful activity to law-enforcement agencies or CERT-In. Where reasonably possible, we will notify you and give you an opportunity to respond first.
09Changes
We may update this policy as laws and risks change. The current version is always on this page.