01Accepting these terms
By signing an order form, starting a subscription or using a Product, you accept these terms on behalf of the Customer and confirm you are authorised to do so. If you don't agree, don't use the Product.
02Accounts
You are responsible for your account credentials, for the activities of your authorised users, and for keeping user details accurate. Tell us immediately about any unauthorised access. We recommend enabling multi-factor authentication where available.
03Subscriptions and fees
- Fees, plan limits and billing frequency are set out in your order form or plan description.
- Subscriptions renew automatically for the same term unless cancelled before renewal.
- Invoices are payable within 15 days unless stated otherwise. Fees are exclusive of GST and other applicable taxes.
- We may change prices on renewal with at least 30 days' notice.
- If payment is more than 15 days overdue, we may suspend access after giving you notice.
Cancellations and refunds are covered by our Refund & Cancellation Policy.
04Your data
You own all data you or your users put into a Product (“Customer Data”). You grant us the rights needed to host, process and display Customer Data to provide and support the Product. We process personal data in Customer Data as a Data Processor under our Data Processing Agreement, which forms part of these terms. We don't sell Customer Data or use it to train AI models for anyone else.
05Our intellectual property
We, or our licensors, own the Products, including software, designs and documentation. Subject to these terms and payment, we grant you a non-exclusive, non-transferable right to use the Product for your internal business purposes during your subscription.
06Acceptable use
You must use the Products in line with our Acceptable Use Policy. You must not resell, sublicense, copy, reverse engineer, or attempt to circumvent usage limits or security, except where the law expressly permits.
07Availability and support
Availability targets, support hours, response times and service credits are set out in our Service Level Agreement or your order form.
08Third-party services
A Product may integrate with services you choose, such as payment gateways, messaging platforms or AI providers. Your use of those services is subject to their terms, and we are not responsible for them.
09AI features
Some Products may include AI-generated outputs, which can be inaccurate. You are responsible for reviewing outputs before relying on them, especially for decisions affecting people.
10Confidentiality
Each party will keep the other's confidential information secret, use it only to perform these terms, and protect it with at least reasonable care.
11Suspension
We may suspend access if needed to prevent harm, comply with law, or respond to a serious breach of these terms or the Acceptable Use Policy. We will give notice where reasonably possible and restore access once the issue is resolved.
12Term and termination
These terms last for your subscription. Either party may terminate for material breach not remedied within 30 days of written notice. After termination, you can export your Customer Data for 30 days, after which we delete it from active systems. Backups are overwritten in line with our normal backup schedule.
13Warranties
We will provide the Products with reasonable skill and care, in line with their documentation. Otherwise, to the extent permitted by law, the Products are provided without other warranties, express or implied.
14Limitation of liability
Neither party is liable for indirect or consequential losses, or loss of profits, revenue or goodwill. Each party's total liability under these terms in any 12-month period is limited to the fees paid or payable for the Product in that period. These limits do not apply to fraud, breach of confidentiality, your payment obligations, or liability that cannot be limited by law.
15Indemnities
You will defend and compensate us against third-party claims arising from Customer Data or your breach of the Acceptable Use Policy. We will defend and compensate you against third-party claims that the Product infringes their intellectual property rights.
16Changes
We may update these terms and the Products. We will give at least 30 days' notice of material adverse changes, which take effect on your next renewal unless required sooner by law.
17Governing law and disputes
These terms are governed by the laws of India. The parties will first try to resolve disputes through good-faith discussion. Unresolved disputes will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Amalapuram, Andhra Pradesh and conducted in English. Subject to this, the courts at Amalapuram, Andhra Pradesh have exclusive jurisdiction.