Website & Web Application Development
Customer & Vendor Portals
Self-service portals for customers and vendors to place orders, track deliveries, download invoices, raise issues and view payments, reducing calls and emails to your sales, accounts and purchase teams.
Overview
Why it matters
for your business.
Sales coordinators spend hours answering “where is my order?” calls, and accounts teams email the same statements repeatedly. Suppliers chase payment status just as often. We build customer and vendor portals that let your trading partners help themselves, with live information drawn from your ERP so they always see the current position.
Customers can place repeat orders from their price list, track dispatches, download invoices and pay outstanding amounts online. Vendors view purchase orders, submit advance shipping notices, upload invoices and check payment status. Each portal user sees only their own company’s data. Both sides of the portal connect to your ERP, such as SAP, Tally, Odoo or Dynamics, so information stays accurate without manual uploads.
What's included
- Customer portal for orders, invoices and payments
- Vendor portal for POs, ASNs and invoice submission
- Statement of account and ledger downloads
- Order and dispatch tracking
- Service requests and query management
- ERP integration for live data sync
Outcomes
What changes
for your business.
Ideal for
- B2B manufacturers serving dealers and distributors
- Companies with large supplier networks
- Wholesalers handling frequent repeat orders
Fewer routine calls
Customers and suppliers check status online instead of phoning your sales and accounts teams.
Quicker order cycles
Repeat customers place orders directly from approved price lists, reducing back-and-forth on quotations.
Cleaner supplier invoicing
Invoices are submitted against purchase orders, making matching and payment processing smoother.
How we deliver
A clear, accountable
process.
Every engagement follows the same disciplined approach, adapted to the size and urgency of your project.
- 01
Discover
We map your workflows, users and integrations, then agree scope, priorities and milestones.
- 02
Design
User flows, interface designs and architecture are reviewed with you before development starts.
- 03
Build
Short sprints with working demos, code reviews and testing, so you see progress every step.
- 04
Launch & support
We deploy, train your team, hand over documentation and stay on for support and enhancements.
Ways to work with us
- Fixed-price projectsDefined scope, milestones and deliverables.
- Time & materialFlexible delivery based on actual effort and resources.
- Dedicated teamsAssigned engineers, testers or marketers for ongoing work.
- Annual maintenance contractsScheduled maintenance and support agreements.
FAQ
Common
questions.
Something else on your mind? Ask us directly.
Do customers need to be trained to use the portal?
Most find it intuitive, as screens mirror familiar online shopping and banking patterns. We provide short video guides and a help section, and can run onboarding sessions for key accounts. Usage reports show which customers are adopting the portal so your sales team can encourage others.
Is our ERP data exposed directly to external users?
No. The portal reads and writes through a controlled integration layer with defined APIs, never giving external users direct access to your ERP. Each request is authenticated, scoped to that customer or vendor’s records and logged, keeping your core system protected.
Let's talk about Customer & Vendor Portals.
Tell us what you need and get a clear plan and proposal, free and with no obligation.