API Development & Systems Integration
WhatsApp Business Platform Integration
Connect the WhatsApp Business Platform to your systems for order updates, reminders, support chats and simple self-service flows on the app your customers already use.
Overview
Why it matters
for your business.
For many Indian customers, WhatsApp is the most natural way to hear from a business. Yet managing conversations from a single phone does not scale, and unofficial tools risk number bans. We integrate the official WhatsApp Business Platform, often called the Cloud API, with your CRM, order system or helpdesk, so messages are automated, logged and shared across your team.
We guide you through business verification, display name approval and message template submission, which often cause delays. Templates are written to meet Meta’s policies for utility, authentication and marketing categories. Automated notifications fire from your systems, while incoming chats route to the right agent or a simple menu-driven flow. Opt-in and opt-out handling keeps you compliant and protects your quality rating.
What's included
- WhatsApp Business Account and number setup
- Approved message templates for key journeys
- Integration with your CRM or order system
- Shared team inbox or helpdesk routing
- Interactive menus and self-service flows
- Opt-in management and messaging reports
Outcomes
What changes
for your business.
Ideal for
- Retailers sending order and delivery updates
- Clinics and service businesses sending reminders
- Support teams handling high chat volumes
Messages customers read
Order, appointment and payment updates reach customers on a channel they check frequently.
Shared team access
Multiple agents can handle conversations from one verified number with full history preserved.
Compliant messaging
Proper templates and opt-in handling protect your number’s quality rating and avoid restrictions.
How we deliver
A clear, accountable
process.
Every engagement follows the same disciplined approach, adapted to the size and urgency of your project.
- 01
Discover
We map your workflows, users and integrations, then agree scope, priorities and milestones.
- 02
Design
User flows, interface designs and architecture are reviewed with you before development starts.
- 03
Build
Short sprints with working demos, code reviews and testing, so you see progress every step.
- 04
Launch & support
We deploy, train your team, hand over documentation and stay on for support and enhancements.
Ways to work with us
- Fixed-price projectsDefined scope, milestones and deliverables.
- Time & materialFlexible delivery based on actual effort and resources.
- Dedicated teamsAssigned engineers, testers or marketers for ongoing work.
- Annual maintenance contractsScheduled maintenance and support agreements.
FAQ
Common
questions.
Something else on your mind? Ask us directly.
Can we keep using our current WhatsApp number?
Yes, but a number registered with the WhatsApp Business Platform cannot be used in the regular WhatsApp or WhatsApp Business app at the same time. You can migrate the number, which removes it from the phone app, or use a new dedicated number. We help you choose and manage the switch.
How is WhatsApp messaging charged?
Meta charges per message or conversation based on the template category and the recipient’s country, and its pricing model changes from time to time. Customer-initiated service conversations are typically cheaper than marketing messages. We explain current pricing from Meta’s documentation and design flows to avoid unnecessary paid messages.
Let's talk about WhatsApp Business Platform Integration.
Tell us what you need and get a clear plan and proposal, free and with no obligation.