IT Managed Services & Technical Support
Application Maintenance & Support
Ongoing corrective, adaptive and preventive maintenance for your business applications, so defects are fixed, integrations keep working and your software stays useful long after go-live.
Overview
Why it matters
for your business.
Applications rarely fail in one dramatic moment. They drift: a payment gateway changes its API, a browser update breaks a form, a report slows as data grows, and the original developers have moved on. We take ownership of your live application, triage issues by business impact, fix defects at the root and keep integrations, dependencies and configurations current.
We start with a structured onboarding: code walkthrough, environment access, a review of open issues and a shared runbook. Work is then logged in a ticketing system, prioritised against the response targets in our SLA and your agreement, and released through a controlled pipeline. Each month you see what was fixed, what changed and what risks we recommend addressing next.
What's included
- Application onboarding and code health assessment
- Prioritised defect fixing with root-cause notes
- Minor enhancements within an agreed monthly allowance
- Third-party integration and API change management
- Release notes and version-controlled deployments
- Monthly support report with backlog recommendations
Outcomes
What changes
for your business.
Ideal for
- Businesses running custom web or mobile apps
- Teams whose original developers have moved on
- Product companies needing post-launch engineering cover
Fewer recurring defects
Root-cause fixes stop the same issues reappearing every few weeks and consuming your team’s time.
Continuity without key-person risk
Documented knowledge and a shared runbook mean support no longer depends on one developer who may leave.
Predictable support effort
A defined scope and ticket workflow make it clear what is covered, what is extra and what happens next.
How we deliver
A clear, accountable
process.
Every engagement follows the same disciplined approach, adapted to the size and urgency of your project.
- 01
Onboard
We document your environment, set up access, monitoring and baselines, and agree how we'll work.
- 02
Maintain
Routine updates, patches, backups and health checks happen on a defined schedule.
- 03
Respond
Requests and incidents are handled against the response targets in your agreement.
- 04
Review & improve
Regular reports and service reviews highlight trends, risks and improvements.
Ways to work with us
- Monthly managed servicesRecurring application, IT, marketing or infrastructure support.
- Annual maintenance contractsScheduled maintenance and support agreements.
- Dedicated teamsAssigned engineers, testers or marketers for ongoing work.
- Consulting retainersOngoing technical and business advisory.
FAQ
Common
questions.
Something else on your mind? Ask us directly.
Can you support an application that another vendor built?
Yes. Most of our maintenance work starts with code we did not write. We begin with a handover and code health assessment, document what we find, and flag any areas that need stabilisation before we commit to response targets under the agreement.
What is the difference between a fix and a change request?
Fixes restore the application to its agreed behaviour and are covered by the contract. New features, redesigns or changes in business logic are change requests. Small ones can come from a monthly enhancement allowance; larger ones are estimated and approved by you before work begins.
Let's talk about Application Maintenance & Support.
Tell us what you need and get a clear plan and proposal, free and with no obligation.