IT Managed Services & Technical Support
Backup Monitoring & Recovery Assistance
Daily oversight of your backup jobs, regular restore tests and hands-on help when you need data back, so a deleted file, ransomware hit or failed server does not become a lasting loss.
Overview
Why it matters
for your business.
Most organisations have backups. Far fewer know whether last night’s job actually succeeded, whether copies are stored off-site or how long a full restore would take. We monitor your existing backup tools across servers, cloud workloads and SaaS data, chase failures and prove recoverability through scheduled restore tests.
We first map what is backed up, where, how often and for how long, and compare it against your recovery needs. Gaps are reported with practical fixes, such as immutable or offline copies following the 3-2-1 principle. When an incident strikes, our engineers help you choose the right restore point, recover data and, where relevant, prepare information for CERT-In reporting.
What's included
- Backup coverage map against recovery objectives
- Daily backup job monitoring and failure follow-up
- Scheduled file, database and system restore tests
- Ransomware-resilient backup recommendations
- Recovery runbooks for critical systems
- Hands-on recovery assistance during incidents
Outcomes
What changes
for your business.
Ideal for
- MSMEs holding customer or financial data
- Organisations concerned about ransomware
- IT teams lacking time for restore testing
Backups you can trust
Failed jobs are caught and fixed the next working day instead of being discovered during a crisis.
Known recovery times
Restore tests show how long recovery actually takes, so business continuity plans rest on facts.
Calmer incident response
Documented steps and experienced help reduce panic and mistakes when data must be restored quickly.
How we deliver
A clear, accountable
process.
Every engagement follows the same disciplined approach, adapted to the size and urgency of your project.
- 01
Onboard
We document your environment, set up access, monitoring and baselines, and agree how we'll work.
- 02
Maintain
Routine updates, patches, backups and health checks happen on a defined schedule.
- 03
Respond
Requests and incidents are handled against the response targets in your agreement.
- 04
Review & improve
Regular reports and service reviews highlight trends, risks and improvements.
Ways to work with us
- Monthly managed servicesRecurring application, IT, marketing or infrastructure support.
- Annual maintenance contractsScheduled maintenance and support agreements.
- Dedicated teamsAssigned engineers, testers or marketers for ongoing work.
- Consulting retainersOngoing technical and business advisory.
FAQ
Common
questions.
Something else on your mind? Ask us directly.
Do we need to buy a new backup product?
Not necessarily. We first work with the tools you already have and only recommend changes where there is a clear gap, such as no off-site copy or no protection for Microsoft 365 or Google Workspace data. Any licences remain in your name.
Can you recover our data after a ransomware attack?
We help you recover from clean backups and restore systems in a controlled order. Whether data can be recovered depends on the backups available, so we cannot promise full recovery. Forensic investigation and regulatory reporting are coordinated with specialists as needed.
Let's talk about Backup Monitoring & Recovery Assistance.
Tell us what you need and get a clear plan and proposal, free and with no obligation.