E-Commerce & Digital Commerce Solutions
Abandoned Cart Recovery Automation
Automated recovery flows that reach shoppers who left items in their cart through WhatsApp, email, SMS and push, with timing and incentives designed to win back sales without discounting everything.
Overview
Why it matters
for your business.
Most visitors who add products to a cart leave without buying, often because they were distracted, comparing prices or unsure about delivery. A well-timed reminder brings many back. We build cart and checkout recovery flows across WhatsApp, email and SMS that feel helpful rather than pushy, and that respect consent rules.
We set up capture points so you can reach shoppers who share a phone number or email, then design a short sequence with clear product images and a direct link back to their cart. Incentives are tested carefully, so discounts go only where they help. Results are tracked by channel and message, letting you refine timing and copy over time.
What's included
- Cart and checkout abandonment event tracking
- Multi-step WhatsApp, email and SMS recovery sequences
- Approved WhatsApp message templates
- Dynamic cart links with product details
- Incentive rules and coupon controls
- Recovery performance reporting by channel
Outcomes
What changes
for your business.
Ideal for
- Stores with healthy traffic but low conversion
- D2C brands using WhatsApp for marketing
- Shopify and WooCommerce merchants
Recovered revenue
Shoppers who intended to buy get a timely reminder and a single tap back to their cart.
Controlled discounting
Incentives appear only at later steps or for chosen segments, protecting margins on orders that would convert anyway.
Measurable messaging
Channel-level reporting shows which messages bring buyers back, so you can improve the sequence.
How we deliver
A clear, accountable
process.
Every engagement follows the same disciplined approach, adapted to the size and urgency of your project.
- 01
Plan
We map your catalogue, customers, workflows and integrations, and agree the platform and scope.
- 02
Configure & build
Your store or system is set up and customised around how your business actually works.
- 03
Integrate & migrate
Payments, logistics, accounting and existing data are connected and moved over carefully.
- 04
Launch & optimise
We go live with training and support, then improve conversions and processes using real data.
Ways to work with us
- Fixed-price projectsDefined scope, milestones and deliverables.
- Implementation & integrationOne-time technology deployment and integration.
- Annual maintenance contractsScheduled maintenance and support agreements.
- Monthly managed servicesRecurring application, IT, marketing or infrastructure support.
FAQ
Common
questions.
Something else on your mind? Ask us directly.
Is it allowed to send WhatsApp reminders for abandoned carts?
Yes, when you use the official WhatsApp Business API, approved templates and have the customer's opt-in. We set up consent capture at checkout or login and use templates that meet WhatsApp's policies. Customers can opt out at any time, and we honour that across channels.
How is this different from customer retention automation?
Cart recovery focuses on one moment: shoppers who were about to buy but did not. Retention automation works after a purchase, encouraging repeat orders, reviews and referrals over months. Many brands start with cart recovery because it is quick to set up, then add retention journeys.
Let's talk about Abandoned Cart Recovery Automation.
Tell us what you need and get a clear plan and proposal, free and with no obligation.